Does this replace the tools you already use?
No - it sits alongside them. Fleet Cadence keeps your scorecard, itineraries and route plan somewhere the rest of your operation can actually use them, then handles everything those tools leave you to do by hand: scheduling, payroll sync, coaching, repairs and talking to your drivers.
Is my Amazon login safe?
The Amazon session we save is encrypted, with the key kept outside our database, and it is used only to read your own DSP's information - no other DSP can reach it. Our login window can remember the account's email and password so it can sign itself back in; an admin can switch that off. We suggest giving Fleet Cadence its own Amazon account, used for nothing else. Rather the login window did not sign itself in? Your numbers can also stay current from one of your own computers that is signed in, while it is on.
What does it cost when my headcount moves?
Nothing. The plan is one flat price per DSP with every feature and every driver in it, so peak season and a hiring push do not change it. Taking on another fifty drivers is a staffing decision, not a billing one.
How do we try it?
Fill in the trial form at the bottom of this page. We reply, usually within an hour, and once your trial is approved you get an email to set your password; setup walks you through the rest. Your first month is free. Want a look first? Request a live demo and we send you a link into a sample DSP with invented drivers and vans.
How long does setup take, and who does it?
Do it yourself, or with us. The setup walk takes you through the essentials one step at a time, in about 20 minutes, and saves as you go. Have an Amazon Logistics login nobody uses personally, and the time your first wave starts. Rather not do it alone? Our team does it with you, start to finish. Either way it is included, with no onboarding fee.
Do my drivers need to install an app?
Not from an app store, and there is nothing to update. Drivers scan the code on the sheet you print from setup, or open your company's Get the app page, then add it to their home screen. It opens like any other app, under your company's name. On an iPhone, adding it is what lets notifications through. The management side works on a phone too, so dispatch is not tied to a desk.
How do my employees get into the system?
From Amazon's associate list. On the setup walk you see who would come in, then add them all at once, transporter IDs and skills included. New hires come in the same way, or by themselves each hour if you switch that on. Nothing reaches a driver until you send their sign-ins from Driver invites. When someone drops off Amazon's list or their Amazon account goes inactive, People Alerts tells you, and you offboard them from their profile in one step. Their profile keeps the last work day, why they left and whether you would rehire them.
Can it carry our name and run on our rules?
Yes. Your drivers see your company's name, logo and colour, and the app on their phone is named for you; the icon is ours, with a small Powered by Fleet Cadence at the foot of a few pages. The rules are yours to set: attendance points and tiers, the Driver Score, coaching thresholds, and which alerts go to whom. Each person picks their own look in My App: Light, Dark or Dusk, a side bar or a top bar, and the pages they pin. Run something your own way? Tell us and we build the page for it, included, under Your pages in your menu.
Can we bring our schedule and write-ups with us?
Yes. Upload Amazon's weekly schedule export and each driver's days are set from it; you confirm them before anything is saved. Coachings and write-ups come over from your old app's Counselings export, as each driver's history. Schedule in a spreadsheet, or coming from another system? Send it to us and we bring it over with you.
Which payroll systems do you work with?
ADP Workforce Now - connect by API with your own ADP credentials (ADP bills you for that access; we do not mark it up), or upload ADP's timecard file if you would rather not pay ADP for API access. On another payroll system? Upload its punch file and the timecard features work too. Questions about your payroll system? Email support@fleetcadence.app.
Do drivers see each other's write-ups or points?
No. Each driver's write-ups, coachings, attendance points and safety flags are on their own record, and no other driver can open it. Drivers see each other only in the weekly report you publish: its leaderboards and safety section list drivers by name, unless you publish it with Hide driver names, and then everyone else reads Another driver.
Can we run more than one station, or more than one DSP?
Yes. Each station gets its own board, route plan, alert channels and weekly report, and owners and admins also get the whole DSP as one report. Each station after the first adds to the plan price, as the pricing card shows. Each DSP is kept apart, with its own data, staff and name, and you switch between them without signing out.
How does support work?
Press Help in the app and ask. It answers from the app's own guides first, and Talk to a person sends your question to our team, who reply in the same chat. You are not filing a ticket into a queue, and a fix does not wait for a quarterly release.
How secure is the sign-in?
Each person has their own password. The owner can require two-step sign-in for everyone with admin access: a 6-digit code from an authenticator app, with 10 recovery codes for a lost phone, and dispatchers can turn it on for themselves. Management accounts sign out after the idle time you choose, and each person sees the devices signed in to their account and can sign them out. Account activity shows the owner who did what to your records, visits from our support team included, and our own account needs a passkey or a code to get in.
Can I get my data out, and what happens if we leave?
All of it, whenever you want, without asking us: one button in Data & Privacy sends you the whole DSP as a zip of spreadsheets, write-ups, safety notices and the disciplinary log included, and every board exports its own full history too. The data is yours and we do not sell it. Cancel any time; it ends with the billing period you are in. Then ask us and we delete your DSP: its records, its photos and the sign-ins saved for Amazon and your vendors.
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